Justin X. Hale
Professional summary
My day-to-day work is enterprise SaaS and developer-facing platforms: multi-tenant systems, RBAC-governed workflows, developer portals, CLI and SDK surfaces, and AI/ML operational products. I partner with engineering and ship in production when provenance, policy, and trust need to show up clearly in the UI. Outside Red Hat I design, build, and ship mobile and AI-forward products (mostly rugby officiating tools), including field testing and concrete time-saved outcomes.
Technologies & platforms
Enterprise SaaS • Multi-tenant systems • RBAC • Authentication • OAuth • API design • Developer portals • CLI tooling • SDK onboarding • AI/ML platforms • RAG workflows • Distributed systems • Multi-cluster environments • Cloud infrastructure • DevOps workflows • OpenShift • Kubernetes • Container registries • React • TypeScript • PatternFly • Flutter • Jupyter Notebooks • GitHub • VS Code • Figma • Miro • Jira
Current role
Red Hat - Senior Product / UX Designer
September 2021 - Present
- Own UX for enterprise SaaS and platform work across multi-cluster contexts, developer portals, AI/ML operational surfaces, and CLI. I embed with engineering and ship UI in production when catalog and policy experiences need to land fast and hold up for admins.
- Red Hat Packages catalog: unified separate Trusted Libraries and AI Components experiences into one faceted catalog; shipped reusable catalog, filter, and card patterns with accessibility and dark mode on a one-week audit-to-production cadence; information architecture and filtering across seven or more dimensions (SLSA, license, Python compatibility, release stage, hardware variant, and related metadata). Case study
- vLLM CLI: led help redesign for more than two hundred configuration options using progressive disclosure plus keyword and grouped navigation; aligned with maintainers through an RFC process; merged upstream for teams running LLMs in production. Case study
- CLI and platform UX: embedded in workflows such as bulk prompting and ROSA-style flows; simplified command hierarchies and prompt states (30+ down to roughly twelve core paths); improved naming, sequencing, branching, and error clarity; contributed org-wide CLI standards and cross-product CLI guidance.
- Scale and enablement: founded UXD Yearbook to onboard more than one hundred UX designers to AI-assisted prototyping; built automated design-documentation workflows; own merge-request and team process practices for the UX team repository.
Independent projects - Mobile + AI-native UX
RefLog - Rugby referee match logging
- Shipped offline-first, tap-based event logging with field testing during live matches; roughly 70% reduction in post-match review time compared with prior workflows (hours to minutes). Multi-role flows, OAuth sign-in, and configurable feature flags. Case study
RefereeIQ - AI-assisted law coaching
- Conversational UX with targeted retrieval of official clarifications, explicit citations, and explicit “no answer” behavior instead of fabricated detail; configurable behavior via a hosted rules layer for rapid iteration. Case study
Professional experience
Red Hat - Interaction Designer
- Reimagined InstructLab SDK and CLI onboarding for API-driven model-training paths (InstructLab interactive mode); improved ROSA and cloud-managed OpenShift CLI consistency, accessibility, and documentation aligned to the org design system.
Red Hat - Associate User Experience Designer
- Led Quay.io redesign (enterprise container registry and security): repository management, vulnerability surfaces, API-integrated workflows, organization-scoped RBAC; reduced design debt through structured design-system adoption across DevOps workflows.
Integral Care - Digital Media Specialist
September 2019 - August 2021
- Applied design thinking and testing to email and digital journeys; improved clarity and engagement; supported state-wide campaign direction with performance tracking.
Community Advancement Network - Communications Specialist
November 2017 - September 2019
- User-centered and accessibility-minded digital and print work; email and social analytics; social campaigns contributed to a 13% traffic lift and 16,000+ new visitors over two years.
Legacy Ecowear - Founder / Owner
- Founded and ran a sport and corporate apparel brand: sales, account relationships, DTC and DTB orders, e-commerce catalog and checkout, brand presence, and vendor coordination.
Education
- Associate of Applied Science - User Experience Design - Austin Community College
- Bachelor of Science - Sports Management; minors in Business and Communication - Texas A&M University